Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
The type of information collected from the Users/Service Providers, including Personal Information (as defined in this policy) and Sensitive Personal Data or Information (as defined in this policy) relating to an individual;
The purpose, means and modes of collection, usage, processing, retention and destruction of such information;
How and to whom SAFECLINIC.IN will disclose such information.
2. COLLECTION OF PERSONAL INFORMATION
Generally, some of the Services require us to know who you are so that we can best meet your needs.
When you access the Services, through any interaction with us via emails, telephone calls or other correspondence,
we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you.
You hereby consent to the collection of such information by SAFECLINIC.IN. Without prejudice to the generality of the above,
information collected by us from you may include (but is not limited to) the following:
Contact data (such as your email address and phone number);
Demographic data (such as your gender, your date of birth and your pin code);
Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
Insurance data (such as your insurance carrier and insurance plan);
Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters. The information collected from you by SAFECLINIC.IN may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
Financial information such as bank accounts, credit and debit card details or other payment instrument details;
Physical, physiological and mental health condition;
Medical records and history;
Information received by body corporate under lawful contract or otherwise;
Visitor details as provided at the time of registration or thereafter;
Call data records.
SAFECLINIC.IN will be free to use, collect and disclose information that is freely available in the public domain without your consent.
3. PRIVACY STATEMENTS
All the information provided to SAFECLINIC.IN by a User/Service Provider, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that SAFECLINIC.IN may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,
for commercial purposes and in an aggregated or nonpersonally identifiable form for research, statistical analysis and business intelligence purposes,
for sale or transfer of such research, statistical or intelligence data in an aggregated or nonpersonally identifiable form to third parties and affiliates,
for communication purpose so as to provide You a better way of booking appointments, connecting you the relevant Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) for the service you inquired for, and for obtaining feedback in relation to the Practitioners/Service Providers (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) and their practice,
for debugging customer support related issues.
Contacting Users/Service Providers for offering new products or services.
Contacting Users/ Service Providers for taking product and Service feedback.
Analysing software usage patterns for improving product design and utility.
Analysing anonymized practice information for commercial use.
SAFECLINIC.IN does not control or endorse the content, messages or information found in any Services and, therefore, SAFECLINIC.IN specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against SAFECLINIC.IN relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against SAFECLINIC.IN relating to the same.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email@example.com . We will make in good faith, efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or SAFECLINIC.IN has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, SAFECLINIC.IN may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where SAFECLINIC.IN will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through firstname.lastname@example.org . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in SAFECLINIC.IN being unable to provide you with its Services or to terminate any existing relationship SAFECLINIC.IN may have with you.
If you wish to optout of receiving nonessential communications such as promotional and marketing related information regarding the Services, please send us an email at email@example.com .
SAFECLINIC.IN may require the User/Service Provider to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. SAFECLINIC.IN will collect such User’s/ Service Providers’ credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User/ Service Providers through the authentication process. User’s/ Service Providers’ credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, SAFECLINIC.IN provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User/ Service Provider should exercise discretion on using the same.
Due to the communications standards on the Internet, when a User/ Service Provider or the or anyone who visits the Website, SAFECLINIC.IN automatically receives the URL of the site from which anyone visits. SAFECLINIC.IN also receives the Internet Protocol (IP) address of each User’s/ Service Provider’ computer (or the proxy server a User used to access the World Wide Web), User’s/ Service Providers’ computer operating system and type of web browser the User/ Service Provider is using, email patterns, as well as the name of User’s/ Service Provider’ ISP. This information is used to analyse overall trends to help SAFECLINIC.IN improve its Service. The linkage between User’s/ Service Provider’ IP address and User’s/ Service Provider’ personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, SAFECLINIC.IN may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., nonpersonally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by SAFECLINIC.IN and its service providers for the technical administration of the Website, research and development, and for User/ Service Provider administration. In the course of serving advertisements or optimizing services to its Users/ Service Providers, SAFECLINIC.IN may allow authorized third parties to place or recognize a unique cookie on the User’s/ Service Providers’ browser. The cookies however, do not store any Personal Information of the User/ Service Providers. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors/Service Providers (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User/ Service Providers must first create an account on our Website. To create an account, a User/ Service Providers is required to provide the following information, which such User/ Service Providers recognizes and expressly acknowledges is Personal Information allowing others, including SAFECLINIC.IN, to identify the User/ Service Providers: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from SAFECLINIC.IN, is optional. SAFECLINIC.IN may, in future, include other optional requests for information from the User/ Service Providers to help SAFECLINIC.IN to customize the Website to deliver personalized information to the User/ Service Providers..
The Website may enable User/ Service Providers to communicate with other Users/ Service Providers or to post information to be accessed by others, whereupon other Users/ Service Providers may collect such data. Such Users/ Service Providers, including any moderators or administrators, are not authorized SAFECLINIC.IN representatives or agents, and their opinions or statements do not necessarily reflect those of SAFECLINIC.IN, and they are not authorized to bind SAFECLINIC.IN to any contract. SAFECLINIC.IN hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users/ Service Providers or visitors in such a manner.
SAFECLINIC.IN maintains a strict "No Spam" policy, which means that SAFECLINIC.IN does not intend to sell, rent or otherwise give your email address to a third party without your consent.
SAFECLINIC.IN has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s / Service Providers’ electronic devices through which the User/ Service Providers avails the Services, SAFECLINIC.IN shall not be held liable for any loss whatsoever incurred by the User/ Service Providers.
SAFECLINIC.IN implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of SAFECLINIC.IN’s business.
This section applies to all Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores).
As part of the registration as well as the application creation and submission process that is available to Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) on SAFECLINIC.IN, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores).
Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) personally identifiable information, which they choose to provide to SAFECLINIC.IN, is used to help the Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) describe and identify themselves. This information is exclusively owned by SAFECLINIC.IN. You will be the owner of your information and you consent to SAFECLINIC.IN collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. SAFECLINIC.IN may use such information for commercial purposes and in an aggregated or nonpersonally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non- personally identifiable form to third parties and affiliates. SAFECLINIC.IN also reserves the right to use information provided by or about the Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores for the following purposes:
Publishing such information on the Website,
Contacting Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) for offering new products or services subject to the telephone number registered with the DNC Registry.
Contacting Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) for taking product feedback,
Analysing software usage patterns for improving product design and utility,
Analysing anonymized practice information including financial, and inventory information for commercial use.
SAFECLINIC.IN may also display information for Practitioners/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) who have not signed up or registered for the Services, that has been collected from Public domains or such websites where such information pertaining to the Practitioners/Service Providers is available without restrictions or is freely available. Such Practitioners/Service Providers (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) are verified by SAFECLINIC.IN or its associates, and SAFECLINIC.IN makes every effort to capture accurate information for such Practitioners/Service Providers (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores). However, SAFECLINIC.IN does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners/Service Providers (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores).
As part of the registration/application creation and submission process that is available to Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Users.
If you have inadvertently submitted any such information to SAFECLINIC.IN prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to firstname.lastname@example.org , inquire whether SAFECLINIC.IN is in possession of your personal data, and you may also require SAFECLINIC.IN to delete and destroy all such information.
Users’ personally identifiable information, which they choose to provide on the Website is used to help the Users describe/identify themselves. Other information that does not personally identify the Users as an individual, is collected by SAFECLINIC.IN from End- Users (such as, patterns of utilization described above) and is exclusively owned by SAFECLINIC.IN. SAFECLINIC.IN may also use such information in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or nonpersonally identifiable form to third parties and affiliates. In particular, SAFECLINIC.IN reserves with it the right to use anonymized Users’ demographics information and anonymized Users’ health information for the following purposes:
Analysing software usage patterns for improving product design and utility.
Analysing such information for research and development of new technologies.
Using analysis of such information in other commercial product offerings of SAFECLINIC.IN.
Sharing analysis of such information with third parties for commercial use.
At times, SAFECLINIC.IN conducts a User survey to collect information about Users' preferences. These surveys are optional and if Users choose to respond, their responses will be kept anonymous. Similarly, SAFECLINIC.IN may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that SAFECLINIC.IN collects in the registration process and through surveys is used to help SAFECLINIC.IN improve its Services to meet the needs and preferences of Users.
SAFECLINIC.IN may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development.
All SAFECLINIC.IN employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Users’ Personal Information or Sensitive Personal Data and Information. SAFECLINIC.IN has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor, to which SAFECLINIC.IN transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
SAFECLINIC.IN may also disclose or transfer Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a SAFECLINIC.IN corporation division or company. Any third party to which SAFECLINIC.IN transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms and Conditions.
To the extent necessary to provide Users with the Services, SAFECLINIC.IN may provide their Personal Information to third party contractors who work on behalf of or with SAFECLINIC.IN to provide Users with such Services, to help SAFECLINIC.IN communicate with Users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
No sensitive personal data or information is automatically collected by SAFECLINIC.IN from any casual visitors of this website, who are merely perusing the Website.
If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by SAFECLINIC.IN. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as SAFECLINIC.IN cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4. CONFIDENTIALITY AND SECURITY
No administrator at SAFECLINIC.IN will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. SAFECLINIC.IN does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify SAFECLINIC.IN by sending an email to email@example.com .You shall be liable to indemnify SAFECLINIC.IN due to any loss suffered by it due to such unauthorized use of your account and password.
SAFECLINIC.IN makes all User/Service Providers’ information accessible to its employees, agents or partners and third parties only on a needtoknow basis, and binds only its employees to strict confidentiality obligations.
Part of the functionality of SAFECLINIC.IN is assisting the doctors/ Practitioners’/Service Providers’ (Spa/Gym/Clinics/Hospitals/Pharmacists/Drugstores) to maintain and organise such information. SAFECLINIC.IN may, therefore, retain and submit all such records to the appropriate authorities, or to doctors/service providers who request access to such information.
Part of the functionality of the SAFECLINIC.IN is assisting the End Users to access information relating to them. SAFECLINIC.IN may, therefore, retain and submit all such records to the relevant patients, or to their doctors/service providers.
Notwithstanding the above, SAFECLINIC.IN is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, SAFECLINIC.IN shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of SAFECLINIC.IN including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
6. CHILDREN'S AND MINOR'S PRIVACY
7. CONSENT TO THIS POLICY
8. ADDRESS FOR PRIVACY QUESTIONS
If you have any grievance with respect to our use of your information, you may communicate such grievance to The Data Protection Officer:
Name: Mr Vinay Thapliyal
Trade Centre G/F & 1st Floor,
Phone: 07219819582 (Ask to be connected to Vinay)